AU Dining keeps students’ stomachs and wallets in mind
by Zeke Turrentine / COMMUNITY BEAT REPORTER
Aug 04, 2012 | 2456 views | 5 5 comments | 12 12 recommendations | email to a friend | print
Jonathan Howald, junior in wireless engineering, uses his tigercard at Chick-fil-A in the Student Center. (Danielle Lowe / PHOTO EDITOR)
Jonathan Howald, junior in wireless engineering, uses his tigercard at Chick-fil-A in the Student Center. (Danielle Lowe / PHOTO EDITOR)
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Many students aren’t pleased each fall when they look at all the fees they have to pay the University before each school year. After tuition, rent, books, and groceries, most people are already feeling the bite even before the smaller and seemingly trivial fees come into play.

Auburn’s Interim Director of Dining Jon Waggoner wants to make sure Auburn students know their school is not trying to make things difficult on them, but that it is doing what has been found to be the best option in their studies.

While running into financial problems of his own while on the Plains, he wants students to know the current plan tries to account for students’ difficulties.

“My mission at Auburn was to do everything possible to make dining very easy and convenient for all of our students,” Waggoner said.

Waggoner also said it bothered him to see two students in the Lowder Lounge on July 19 who felt they were being ripped off by the University in relation to their meal plan and felt the best way they could use it was to save it up and give it away. He hopes in the future students will understand the meaning of the meal plan and why the University uses the option that it does.

Waggoner said some schools, like the universities of North Carolina and Georgia, use what is called a board plan, which means students buy a set amount of meals - say, 200 meals for $2,100 - and lose one swipe with each entry into a traditional cafeteria-style hall full of dining options.

These halls may have many stations specializing in different types of food and usually have set hours that they are open.

A plus of this system is the obvious “all-you-can-eat” style buffet that allows the hungriest of students to load multiple platefuls of food and even take boxes home to their dorm. A downside is the “missed meal factor,” which means the price of a meal is actually higher for those who use their cards less frequently than someone who used all of their meal points.

Auburn uses a dining dollars plan with a minimum of $300 required for those living off campus and $900 for those who live on campus.

Waggoner said these numbers were determined by bringing in consultants to study Auburn student’s dining habits. The average student was found to spend approximately $1,800 each semester on food. Assuming off-campus students will choose to stay on-campus for a meal a sixth of the time, and on-campus students will eat there half of the time, dining services came up with these minimums.

Waggoner said a big part of choosing to have a dining dollars type plan is that there is no missed meal factor, and studies show students who spend more time on campus while in school are quicker to graduate and generally make better grades.

Schools like UNC and UGA that do have to deal with a missed meal factor would, in theory, have to raise their meal plan prices significantly if each student used all of the meals they purchased, because not enough food is made to feed each student on a daily basis. Because of this, Waggoner said all of the money left on Auburn students’ cards revert to the University, as opposed to an outside contracted provider.

“We’ve put trucks in their path with really good food,” Waggoner said. “The taco truck and gelato truck are very popular. We’ve opened all these new restaurants.”

The 2009-2010 academic year saw Auburn students leave $219,332 unused, which meant the University “swept” the money and used it in the dining program to help do things like pay down debt on the Village and Foy. The money represented about 2.4% of the total dining dollars Auburn students purchased that August.

In 2010-2011, 2.58% was left unused and swept and this year’s sweep is expected to be about 2.7% when it happens on Wednesday, August 1. This year’s sweep is going to help pay for the Lowder Lounge and other food related renovations in Lowder. Waggoner said the best-case scenario would be a sweep of 0.0% across the board.

Because of Auburn’s many non-traditional students and large off-campus population, Waggoner said he fields many questions about why people are forced into buying meals that they may never use.

“There are two things I say to that: one is that everybody is benefited by this plan according to these studies that are showing higher retention and graduation rates for schools with good on-campus dining. On top of that is the fact that at a school like Auburn that is not a commuter school like UAB or Georgia State, you have to have ways of getting people to eat on campus by having attractive dining halls with good food and the only way of paying for that is either a tuition hike or meal plans.”

“Everybody from President Obama to our University President Gogue has focused on retention rates and trying to get everybody through college as quickly and at the lowest cost as is possible,” Waggoner said. “What we’re doing with food service is trying to keep students near their studies and their teachers.”

As for pricing, the national franchises that operate on campus look into the region’s market to see what the average price for each ingredient or item is, and then the University allows them no more than a 5 percent markup to help cover the shipping and other labor costs that are higher on a college campus than they would be at your average restaurant franchise.

Again, the sweep will be done Wednesday, August 1, which means if you have any money left on your card, make sure to use it by Tuesday, July 31, or it will not be reclaimable. It might also just help build our next on-campus restaurant.

One such project is a new cafeteria-style Wellness Dining Kitchen in the works by Plainsman Park and the new parking deck that will specialize in healthy food options and a high protein diet to cater to the athletes’ needs while also being open to other students.
Comments
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jjoyceiv
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August 12, 2012
The other commenters here adequately summed up my thoughts on the issue, so I need not say more on that. I would, however, like to express my disgust with Mr. Waggoner. I /fully/ understand the intended purpose of the meal plan. I do not agree with it. It does not suit me. It does not suit many of my fellow students. Many faculty members sympathize.

Mr. Waggoner, you can do better than insulting our intelligence. If you care to continue to do so, I invite you to send me a message so that we can discuss the issue in person. I suspect you would not be so quick to dismiss our "understanding" if you had to meet the students dissatisfied with the actions of your department.

Also, before noting a 5% markup, I would suggest comparing prices between on-campus Papa John's/Chick-Fil-A and off-campus locations of the same.
DanPatrick
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August 05, 2012
The meal plan is nothing more than economic protectionism wrapped in the guise of student convenience and well-being. On-campus dining vendors are insulated from competition by being assured that students will be forced to spend the money from their meal plan. This harms students as consumers through higher prices and lower quality of products and services. It also harms local businesses whom student may prefer to patronize but do not because they are obligated to use the meal plans. While it is true that on-campus vendors still have to compete with one another, this is a much smaller playing field than the options of the greater community at large. Further, competition is reduced as they may be the only vendor offering a certain type of food. Add to this the fact that many on-campus food service vendors have limited hours of operation.

The dining plan is a scam. Does the university really think that students can't make the decisions that are best for themselves about when and where to spend money on food?

And finally: $13.50 Digiorno frozen pizzas from Outtakes should be all of the evidence needed to back this up.

Maybe instead of bringing in outside consultants, AU should have consulted their own Economics Department about the effects of such a decision.

I also wonder what a corporation has to do to get an AU food vendor contract. I imagine that it's the kind of lucrative arrangement that many businesses would be willing to go to unethical lengths to attain.
vlp0001
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August 05, 2012
Great response and thoughts. It is most bothersome that the administration involved in the dining plan is extremely unaccommodating to any circumstance other than the four narrow options for exemption.

vlp0001
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August 04, 2012
I am approaching my sixth year as an Auburn student. I have never had to participate in the dining program until this year. I have also never spent more the $40 on campus dining during one semester. I am extremely upset that I now, in my last year, am required to pay a fee that will not benefit me.

Despite the research of the benefits of a dining program, the ultimate reason for the dining program is a promised income for on-campus dining facilities. It is unfortunate that not every student has the availability to stay on campus to eat, but must pay the fee. It is also very disappointing that the 4 exemptions to the program are very narrow and do not accommodate students who have other reasons for not being able to participate.

"Waggoner said these numbers were determined by bringing in consultants to study Auburn student’s dining habits....Assuming off-campus students will choose to stay on-campus for a meal a sixth of the time."

I ask this: If consultants were brought in, why are we making assumptions? I am a non-traditional student with a job and a family to support. I will not be staying on campus to eat because of my schedule and obligations outside of school. It is extremely naive to "assume" all students will stay on campus for a meal one-sixth of the time.

"Waggoner said a big part of choosing to have a dining dollars type plan is that there is no missed meal factor, and studies show students who spend more time on campus while in school are quicker to graduate and generally make better grades."

I would be interested in seeing the research behind this. I do not eat the types of foods offered on campus. I also have an achieving academic record. It would be tough for me to do much better academically, and eating on campus would certainly not be the influence.

Lastly, I recall the coffee shop in The Village having limited hours last semester and more astoundingly, being closed during finals. I may be more accepting of the dining plan if the one coffee shop I visit had more accommodating hours and would be open during finals.

The University and Dining Services have been extremely unhelpful in addressing my concerns or understanding why this plan does not benefit me. Their inability to communicate effectively and kindly is of great concern to me as an Auburn University student.
DanPatrick
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August 05, 2012
I can certainly sympathize. As a 29 year-old single father I end up using my meal plan to buy overpriced groceries from Outtakes to put good in the refrigerator or to take my 8 year-old son out to dinner for more affordable options when I would prefer to spend that money on healthier meals cooked at home.