When she's making a sandwich, two parts of Sherri Easley's body never stop moving: her mouth and hands.
She's known as "the Subway Lady," and she was recently featured on the CBS reality show "Undercover Boss" as the store manager of Auburn's location.
Don Fertman, the chief development officer of Subway, paid Easley a visit back in late September during the weekend of the Clemson football game. As per the show's premise, he worked under the pretense that he was a regular guy training for a job, but he was really everyone's boss.
Fertman said he loved Easley's attitude and her charisma when working with everyday customers.
At the end of the show, after revealing his true identity, he made her the star of a customer service training video.
"Customer service makes people happy," Easley said. "If I can make one person happy a day, I've done my job."
Easley said she enjoys time spent connecting with her customers.
She tells stories about her mother and what she did over the weekend, all the while making every customer a beautiful sandwich.
Greg Sumner, 17, has only been working at Subway for four months, but he's already received plenty of lessons from his manager Easley.
"She's always telling us to greet people the second they walk in the door and to create a friendly atmosphere," Sumner said. "She's really sweet, and she can talk to anyone."
That friendly atmosphere was probably the reason the reality show picked the Auburn location as their place to shoot, Sumner said.
"I think we have a good vibe here," he said.
Daniel Cope, junior in electrical engineering, goes to Easley's Subway location just to see her and to hear her talk to the customers.
"She brings out the best in people," Cope said. "She is probably the best example of customer service we have here in Auburn."
Easley, originally from New Jersey, is glad she left the "rudeness" behind.
"I'm from up North, where people are rude," Easley said. "I love everything about Auburn. I love the people. I love the atmosphere we have here."
In the episode, Easley tells Fertman that her children also work for Subway.
Three of Easley's four kids have become sandwich artists at local Subway locations.
Easley was told that the film crews for "Undercover Boss" were actually filming a reality show about two people competing for the same job and that Fertman was just one of the contestants competing.
"I probably would've hired him," Easley said. "He seemed reliable, and I could have worked with him on speeding everything up. 'We gotta pick it up,' I kept telling him."
Easley said the show ended up being a positive experience.
"It helps people get to know their business," she said, "and owners get to know what their business is doing, too. And I couldn't ask for better owners."
All of this attention has brought another film crew to the Subway where Easley works, this time to film a national television commercial focusing on good customer service at Subway.
"I'm really nervous about it," Easley said.
"I'm not sure what it's going to be like."
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